We want our customers to be 100% satisfied and happy with your purchase. To return for a refund please send back to us at our return shipping address above, with a simple note with your order number and the words REFUND. The package must be postmarked within 14 days of the USPS delivery date. To return your items must be received in brand new condition, unworn with tags intact. We charge a $2 restocking fee for each item returned. Additionally there is a 25% restocking fee for all Items. All restocking fees will be deducted from the refund. Please allow 3-5 business days for your refund to be processed. To make an exchange please send back to our return address with a note with your order number and the words EXCHANGE and the new size you would like. Please include any contact information in the event you will need to pay a new shipping fee. To ensure proper Returns/ Exchanges please keep track of your tracking and shipping information. In the event an order is shipped with free shipping and the order is returned for a refund, the shipping fee of $6.95 will be deducted from the refund to offset the promotion.